Construction

Client- Pools by Bradley was founded in 1996 is consistently recognized by developers and homeowners as one of the best and largest custom pool builders in Central Florida, and has been named “Best Pool Company” in Orlando by Orlando Magazine several years in a row. PBB was also recognized as one of the top 50 pool builders in the US.

Issues- 

· PBB opened a second beach side office and needed a solution to provide call coverage at both offices

· Design and operation staff will float between the two office locations.

Solution-

· Utilizing our NETsystems Communications cloud offering, we setup a second call flow for PBB that routes calls to a primary operator group by location. In the event that they operator group is unavailable calls will ring to a backup group in that location and then over to the other office

· Using the Hot Desk concept staff can login at a floating desk and their calls and messages will follow them to that location